Troubleshooting steps for Android
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Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways:
Check your Internet connection
Check your Internet connection
- Make sure that your device is connected through WiFi, 3G, 4G or LTE.
- If you play through a WiFi connection, make sure your router is on. Additionally, try not to play too far away from it, as you may lose the WiFi signal.
Restart your device
Make sure you have the latest version of your game app installed from the Google Play Store:
- Open your Google Play Store by tapping the icon from your homescreen.
- Tap the Menu button, then select 'My Apps & Games'.
- Find the game in the list of pending updates and tap the 'Update' button.
Restart your app by force-closing it:
- Go to 'Settings' > 'Applications' > 'Manage Applications'
- Select the app and tap 'Force-Stop'
- Return to the Home screen and re-start the game app
Force close unnecessary background apps using the same steps as above.
Make sure that you have the latest software version of your device's operating system.
(Note: Instructions may vary slightly depending on your device.)
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- Open your device's Settings app.
- Go to 'System' > 'Advanced' (or 'About Phone') > 'System update'
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If the issue persists, uninstall/re-install the app (*).
(*) Important: This step may cause your game progress to reset. Do not proceed with this step unless you made sure that your game is backed up either through Facebook Connect or your email address from within the app. If your game is not backed up, Zynga may not be able to retrieve it.
(*) Important: This step may cause your game progress to reset. Do not proceed with this step unless you made sure that your game is backed up either through Facebook Connect or your email address from within the app. If your game is not backed up, Zynga may not be able to retrieve it.
- Open your Google Play Store by tapping the icon from your homescreen.
- Tap the Menu button, then select 'My Apps & Games'.
- Find the game in the list of pending updates and tap the 'Update' button.
Restart your app by force-closing it:
- Go to 'Settings' > 'Applications' > 'Manage Applications'
- Select the app and tap 'Force-Stop'
- Return to the Home screen and re-start the game app
Force close unnecessary background apps using the same steps as above.
Make sure that you have the latest software version of your device's operating system.
(Note: Instructions may vary slightly depending on your device.)
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- Open your device's Settings app.
- Go to 'System' > 'Advanced' (or 'About Phone') > 'System update'
Update For Jackpot Party Casino
If the issue persists, uninstall/re-install the app (*).
(*) Important: This step may cause your game progress to reset. Do not proceed with this step unless you made sure that your game is backed up either through Facebook Connect or your email address from within the app. If your game is not backed up, Zynga may not be able to retrieve it.
(*) Important: This step may cause your game progress to reset. Do not proceed with this step unless you made sure that your game is backed up either through Facebook Connect or your email address from within the app. If your game is not backed up, Zynga may not be able to retrieve it.
* We do not recommend uninstalling the app if you are playing the following games:
- Go to 'Settings' > 'Applications' > 'Manage Applications'
- Select the app and tap 'Uninstall'
- Go to the Google Play Store to find and re-install the app.
- Open the app
- Re-connect to Facebook or log in with your email address
Note: You won't be charged again for previously purchased apps if you are using the same Google Play account.
